RideShare RoadTalk: Conversations In Motion
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A Washington DC based podcast where unfiltered talk space examines the meaningful lives of local and visiting ride-share passengers.
We'll engage in topical (and personal) conversations and explore our varying perspectives on politics, culture and DC hot spots while enjoying the ever changing landscape of the Nation's Capital. So buckle up and join the conversation...Let's drive!
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RideShare RoadTalk: Conversations In Motion
Hospitality: I Have Questions...
The intersection of service industries creates fascinating parallels, as revealed in a recent episode of Rideshare Road Talk. While driving a bartender home after her shift, we uncover surprising commonalities between rideshare driving and bartending – both professions that observe humanity in its rawest forms through brief but meaningful interactions. #LetsDrive
INQUIRIES: 301 651 7921
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About: Foundation Digital Media | Kuna Video
Welcome to another episode of Rideshare Road Talk Conversations in Motion, a podcast where we create unfiltered talk space that examines the meaningful lives of my passengers, while engaging in personal and topical discussions. I'm your host and driver, john Fondas, and we're cruising the streets of Washington DC. Buckle up, let's drive. How are you doing? How are you? Well, I'm okay, just kind of getting my evening started here.
Speaker 2:Oh, good Minds ending.
Speaker 1:Well, I don't know if it's good or not. I do this just for a podcast and it gets crazy, so I don't know if it's good yet We'll see how crazy you get.
Speaker 2:I'm winding down off of words, Okay excellent, excellent, well relax.
Speaker 1:Got one brain cell left Relax all you want. What do you do for work, bart? Relax all you want.
Speaker 2:What do you do for work? I'm bartending. We had a launch party for a new ghost kitchen that's going indoor spot, so Excellent. It's been crazy. Lots of bodies in there, so it's hot. Now we've come across some fun in like the reverse of it the Uber drivers you meet as well.
Speaker 1:Oh, I'm sure.
Speaker 2:We're going back to Ocean City next week. We usually do like a friend trip every summer and get all of our friends together just to reconvene. And some of the Ubers there are so wild they're like notorious. Uber drivers that have like their whole personality is like oh yeah, look out for Deb, she's awesome, and it's like these, like old broken down vans done out and like fun luau kind of stuff, and they'll give you like their whole life story.
Speaker 2:They've got like there's this one woman we met last year that had like a book that she had written with her husband and stuff like that. Like you're passing her on the car, like just really cool stuff that you see, I love that stuff.
Speaker 1:And I think that's another level of it. It's like you never quite know who you're walking by on the street, what their story is, or someone you share a car ride with you. Just you never know. Everyone's got a fascinating story. It just has to be presented in the right way to make it, you know, digestible or whatever. But yeah, that's pretty cool, the Ocean City thing.
Speaker 2:I get it. I get it for sure. I'm just talking about that funny a couple hours ago. We're like we can't wait to see who we meet this year. Right, right, right. Anytime you're near somewhere where people spend a lot of time in the sun it brings out some very interesting sun-cooked personalities.
Speaker 1:Sun alcohol, whatever you want to call it, it's fine by me makes for fun conversation. That's yeah, yeah I when I try to stay away from the drunk narrative Mm-hmm, because usually that's just not what I'm after. Yeah, I'm after like real engaging kind of stuff. So I'm not.
Speaker 2:I'm pretty selective with time of day where I go, but do you usually? Do you have a specific time? You usually drive around or are you kind?
Speaker 1:of going at it whenever. I mean just'll try to, because I'm up in Maryland like near Rockville and so it's kind of like I'm against the grain. So I'll come down around five or six, get down here and just hang out for three or four hours and if I get enough content for three or four episodes, three or four good conversations, that's enough. I just go home. That's awesome. Yeah, it really will make it fascinating to study as a business model, because passively the money's not affecting my life at all. In fact my son, who's in college it's his Venmo, that's in the system.
Speaker 1:So it's beer money.
Speaker 2:Like literally.
Speaker 1:It's just terrible. I support that.
Speaker 2:Yeah, I support that yeah.
Speaker 1:I'm sure he does too. But there's just some really complex interesting angles where, like I started, I created a landing page on my regular business website for the podcast and so when I get 1,500 downloads that's 1,500 people that are listening between four and 20 minutes, whatever the length of the episode is that's active engagement on my website. Google sees that and the algorithm goes wait a second, there's some authority here and all of a sudden my organic rankings go through the roof. So my SEO and my business is mostly 75% inbound marketing. I'm not selling anything. If people need production in DC, they're going to search best video production company in Washington DC. My company is going to come up on the top one or two listings now and I can trace that metrics directly to the podcast. That's awesome, which is totally unrelated, but it just Still boosts it up.
Speaker 1:Oh my God, that's really cool it really is, and I'm such a geek with that kind of analytics stuff, so it's been really fun to watch that part of it.
Speaker 2:That's the thing. That's why I kind of love Everyone usually in hospitality has some sort of elevated degree in some other field, but they stay in it because they love it, they love the people.
Speaker 2:They love what it entails. That's why everyone always says I'm going to get out of bartending, I'm going to get out of serving, I'm going to go do a boring 9-5. Something more stable. There's the draw of it, just for my own personality type. I love to yap, so it's so fun, I don't even care necessarily what I'm making tonight, like if I know I'm gonna have a good regulars, or it's gonna be a good night with a lot of faces passing by.
Speaker 2:I love it, Especially when you get new people coming through town for certain events and you're like oh, where are? You doing? What do you like to do? It's so interesting. It's nice to humanize people.
Speaker 1:Of course I would argue you could put on a wireless microphone and sling your drinks and you'd have an amazing podcast. Very similar space that would be really cool.
Speaker 2:I was literally just discussing the same thing. That'd be so cool to do something like that. You probably have to do it a non-spin, because people start spilling the beans when they're drinking. You have to think like the people that you're driving around, like all of the different lives they're living, like what they're doing.
Speaker 2:It's fascinating when are you taking them? Where are they coming from? Right Like, just think about, like the times, your own personal situation that you've been going around in a car and you're like, oh, it was the worst day of my life right and no one had any idea. If you're just, you know headphones and just.
Speaker 1:I have questions. That should have been the name of it. That's a good, it's a great name. It's not called. That shows our ride.
Speaker 2:Share road talk is yeah, it works but I have questions works too you can use that if you'd like write that one down. My friend will love this.
Speaker 1:This is exactly our kind of thing, yeah I think there's like a mechanism where you could, just, like you know, leave a review, or you send me a text and go. Man, that was cool, or no, it wasn't, or whatever. Oh, that's awesome. But tonight I'm back down for the same kind of angle where this afternoon I was in my kitchen with no intention of coming down here, and I've got a giant 130 pound Bernese Mountain Dog and he loves to bark at the window right my son's in the kitchen. He's home from college making a sandwich, whatever. I see this lady in front of my house with her dog and she lives in my neighborhood. I've seen her before. Dogs go into the bathroom, fine. I see her with a bag. She picks it up, fine. And then she looks around, throws the bag and leaves it in front of my house and starts walking away. What I'm like no, no, no.
Speaker 1:I said this is not happening, so I go on the porch. I'm like, excuse me, hey, I don't really know your name, but can you come pick that up please?
Speaker 2:Good for you.
Speaker 1:She's like, no, I'll come back for it. I'm like no, you won't. You're going to come get it right now. My house, this is not your personal garbage can. What the fuck are you doing? And then it starts Battle of entitlement versus common sense and genuine Cuban. You know, engagement right Didn't end well, and so my son's just like shaking his head, that's all right, dropped him off at work. Going back downtown, I'm going to do another episode, like susan's husband. Is that what's going to call? You know, pick up your? Or something like that. So uh, that's so.
Speaker 2:That is one of my biggest pet peeves. I am a dog walker during the day and the amount of people that do not clean up their dog's waste drives me insane. Yeah, because I'm not always necessarily completely looking at where I'm walking in these like mulch beds and you know the minute you step in it and you're like why.
Speaker 1:I'm not an angel. And it happens to everyone that owns a dog.
Speaker 2:You'll be out in a walk and you'll realize that your pack is empty of bags.
Speaker 1:Right, it happens or you're at night and you're in some common area away from humans, and it just happens I get it Broad daylight and then triple down. I'm just going to leave it there and come back for it. I'm not.
Speaker 2:Come on, dude, you're not going to do it. It just drives me nuts, because that's in the same form of humans that also. I am very big about people that don't push their chairs back in when they get up from tables and stuff like that.
Speaker 1:Oh, interesting yeah.
Speaker 2:Okay, I love my husband to death, but I'm slowly getting him to fix that habit, because I think when you're going out to eat, especially not in the home, oh, I don't really care. But when you're out in an establishment, I think it's a sign of respect for who's been taking care of you and the establishment to like push your chair back in. It's just good manners.
Speaker 2:I think, and like, throw their like they will drop their linen napkins on the ground or just don't push their chair back in. I can't tell you how many times I've seen it, because it's what that says to me is my little servant girl will get that. That's the message it's sending to your server your bartender.
Speaker 1:Yeah, you know it's funny the observation about the. I never focused on the cherry thing, but you're absolutely right, it's just like basic kind of manners 101.
Speaker 2:I think today people have lost all sense of basic manners that they were taught, maybe as a child, or maybe never learned.
Speaker 1:Always blame the parents.
Speaker 2:Yep, yep, it's just, it drives me nuts, susan, I blame.
Speaker 1:Susan.
Speaker 2:Susan's husband's parents. Susan's husband has something to do with this.
Speaker 1:Yeah, he's a fucking asshole. Oh my God, he's such an asshole.
Speaker 2:Oh God, that's another thing.
Speaker 1:When you get the groups of people and there's always that one everyone else in your group could be completely fine. Yeah, you can't really tell a lot about someone in the way that they engage with service staff absolutely and hospitality frontline it tends to be a line of work that people look down on well, sure big time, which I find very interesting because I actually have my master's degree in teaching good for you you Love teaching.
Speaker 2:There's no money. Of course. It's one of the most overworked professions. What you have to do in your school system to receive little to no money. My starting salary back in New York was 30 grand for special education.
Speaker 1:Yeah, you know what that'll serve you well a thousand years from now maybe, maybe in retirement, when you could do something just to you know. Putter around and keep busy.
Speaker 2:But getting into the service industry. That's why people don't leave is because the money is really good. But people I cannot tell you how disrespectful it is when I cannot tell you the number of times that people have been like. So what do you want to do for a real job? What?
Speaker 1:do you mean this is a real job, yeah.
Speaker 2:This is. I've worked in many different things. I've worked in machine shops, I've worked on factory production lines. This is serving and bartending is probably one of the most physically demanding jobs I've ever had.
Speaker 1:Oh, I'm sure.
Speaker 2:Like the toll it takes on your body, the mental toll it takes. You have to put on a mask the entire time. You could be having the worst day of your life. Right, Hi, my name is Chelsea. What can I get you? Hi?
Speaker 1:my name is Chelsea. I'd like to bury this fucking corkscrew in your eye, but you know.
Speaker 2:And someone's rude to you, you just gotta turn me in the cheek and it's like it's just the mental load of coming off of like a busy week Our Sundays. My husband's also in the same realm of work. He's in more concert venues.
Speaker 1:Nice.
Speaker 2:Sundays are our. Do not make any plans with our friends.
Speaker 1:Right, right, do not make any plans to go out?
Speaker 2:I need to sit and refill my emotional sponge.
Speaker 1:Of course, because I have nothing left. Yeah, because humans suck.
Speaker 2:Uh-huh. And even if it's a good interaction that I'm having, like the draining of like a social interaction. I'm just like a constant like 12-hour shift.
Speaker 1:Yeah, I mean, I have this thing where, especially on holidays, when, like, if I'm traveling and you know I'm with my family and you know, I always go out of my way to say, hey, thanks for being here, you know, merry Christmas, or whatever the holiday is, thanks for being here, appreciate it, nice to be here, you know that kind of thing, because that goes a long way, I think it does.
Speaker 2:Yeah, sure, everyone loves the tip. It's not the make it or break it for me. I'm so used to now like a bad tip, no tip.
Speaker 1:If you don't leave me a tip, I'm going to be fucking pissed. Let's just clear the air right now.
Speaker 2:People that don't tip are terrible.
Speaker 1:I'm totally kidding by the way.
Speaker 2:Oh no, we're very big on like spreading the love, but just the act of appreciation yeah, the smallest things make me so happy is like when you get like your receipt after someone signed it and they write like a little note of like thank you, smiley face, yeah, yeah. Thank you, chelsea. Everything was great, but just that thing I'm like ah, thank you.
Speaker 1:Greatest life hack I ever learned in my life, directly from a flight attendant bring a little tiny box of chocolates and when you walk on the plane, go here. Just something to sweeten your day. Oh, dude, you'll be in first class nine times out of 10 if there's an empty seat. No kidding, I mean just that kind of a gesture.
Speaker 2:It's a lost art form that also just are thankless. You're expected to be someone's. People don't mind, they're in the job because they like taking care of people, but they end up feeling invisible.
Speaker 1:Right the plight of the flight attendant is the voiceless passenger that just kind of shakes the ice in the glass as the universal symbol of I need a topper. Yeah, that gig's not for me, man. Oh.
Speaker 2:There's no way you would lose your mind behind the bar. The people that on the bar top the snapping of the fingers, and it's always when you're in a interaction with another guest and maybe you're taking a little longer with this guest because maybe this guest needs a little extra time.
Speaker 1:They've got a lot of questions Right. I have questions.
Speaker 2:Yeah, a lot of people, even when there's a full descript menu in front of them, are going to ask me every question that is easily found on that menu. But you know what You're here, you're paying. I'm going to walk with you and talk with you through this menu. Whatever question you have, I'm going to personally answer it, because that's what I'm here for yeah, and if you can't see me interacting with this guest and you demand my attention.
Speaker 2:Right then, I promise you you're going to be the last person I go back to. It's wild.
Speaker 1:Hospitality is a lost art form, and when someone does it right man, is it such a great thing.
Speaker 2:Because people are going out to celebrate, to have fun. No one's going out to have a bad time. So that's another thing too is the amount of people in hospitality, specifically in DC, that have no business being in hospitality because it is a quick moneymaker. So people are like, oh, I'll just pick up a bartending gig or whatnot. And they're terrible with people, right, they hate doing the job, right, and you can feel those, because there's nothing worse than going into a bar and you feel like you're bothering them with your presence right right like I'm pretty patient, like you could give me the worst service ever and I'm like you know what, you're probably having a bad day.
Speaker 2:I'm not gonna hold you. But when you go in and like oh what, what do you want? Sorry, sorry, it's. It's feeling unwelcomed in something like that is very palpable.
Speaker 1:That happened to me. I was in a very swank place in Boca Raton recently. I went to school down there very long time ago and I'll go down a few times a year and I mean it's like Uber Lux. Every time you go in there there's like a celebrity.
Speaker 1:I ran the Michael Phelps last time, you know Paul Simon, the whole deal. And it changed ownership. It was rebranded from a Waldorf into just a private equity group named the Boca Raton, and the vibe from the second I walked in there was totally different. It was my privilege to be there, yep, and it was just the energy was universal, no matter what level of staff. That was. Hey, this is our place and you're just visiting us, yep.
Speaker 2:Which is complete horseshit. Yes, that's not how any of that works.
Speaker 1:We don't have enough time for the story.
Speaker 2:Anyway, here's mine yeah.
Speaker 1:It was lovely chatting with you.
Speaker 2:John, it was great Thank you for the ride.
Speaker 1:Thank you for the conversation. I'm definitely going to look up the podcast. Yeah, please do. We're driving to Ocean City next week so this will be good entertainment for the car for sure. Absolutely. Thank you so much. Thank you for listening to this episode of Rideshare Road Talk. If you've enjoyed what you've heard, we'd love for you to review the podcast on your favorite listening platform, like Apple or Spotify. Your support helps us so much, and don't forget to reach out on Instagram with your feedback or topic suggestions. Until next time, let's drive.
